---
title: "Get support"
url: "https://docs.alisx.com/how-to/help/get-support/"
---
# Get support

Start a conversation with a specialist from the console or the CLI, to report an issue, ask a question or send product feedback. For any member of an account.

## Prerequisites

- You are a member of an account.

## Talk to a specialist

=== "Console"

    1. Click **Support** near the bottom of the navigation pane. The Support page opens at `/specialists` with your conversations on the left.
    2. Click **Log a ticket**. From any other page, the edit icon beside **Support** in the navigation pane (tooltip **Log a ticket**) opens the same dialog.
    3. Choose **Report an issue** or **Ask a question**, then describe it under **Your ticket**. The page you are on and your browser details are attached automatically.
    4. Click **Submit ticket**. The dialog confirms **Your ticket is logged**.

    The ticket appears in your conversations, and the specialist replies there. A dot on **Support** marks unread replies. Each conversation shows its state, such as **Waiting on you** or **Resolved**.

=== "CLI"

    ```bash title="Terminal"
    alis specialist send-message --message-file ./ticket.md --json
    ```

    The first non-empty line of the file becomes the subject. Follow up on an existing conversation with `--ticket`, and list your conversations with:

    ```bash title="Terminal"
    alis specialist tickets --json
    ```

    Read one with `alis specialist get tickets/ID --json`. `alis support` is an alias of `alis specialist`.

## Send feedback with a screenshot or recording

Product feedback goes through the same **Log a ticket** dialog.

1. Open **Log a ticket** and choose **Report an issue** for a bug or **Ask a question**.
2. Type your note under **Your ticket**.
3. Paste or drag files to attach them, or use **Upload files**, **Screenshot** (then **Annotate screenshot** to mark it up) or **Record screen**.
4. Click **Submit ticket**. The dialog confirms **Your ticket is logged**.

While a screen recording runs, a red **Recording** pill floats over the page. Click it to stop; drag it if it is in the way. Your microphone is captured too, so speak as you go.

## Related

- [How AlisX Specialists work](https://docs.alisx.com/explanation/specialists.md)
- [Accounts and billing](https://docs.alisx.com/explanation/accounts-and-billing.md)
- [CLI command index](https://docs.alisx.com/reference/cli/index.md)