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Get support

Start a conversation with a specialist from the console or the CLI, to report an issue, ask a question or send product feedback. For any member of an account.

Prerequisites

  • You are a member of an account.

Talk to a specialist

  1. Click Support near the bottom of the navigation pane. The Support page opens at /specialists with your conversations on the left.
  2. Click Log a ticket. From any other page, the edit icon beside Support in the navigation pane (tooltip Log a ticket) opens the same dialog.
  3. Choose Report an issue or Ask a question, then describe it under Your ticket. The page you are on and your browser details are attached automatically.
  4. Click Submit ticket. The dialog confirms Your ticket is logged.

The ticket appears in your conversations, and the specialist replies there. A dot on Support marks unread replies. Each conversation shows its state, such as Waiting on you or Resolved.

alis specialist send-message --message-file ./ticket.md --json

The first non-empty line of the file becomes the subject. Follow up on an existing conversation with --ticket, and list your conversations with:

alis specialist tickets --json

Read one with alis specialist get tickets/ID --json. alis support is an alias of alis specialist.

Send feedback with a screenshot or recording

Product feedback goes through the same Log a ticket dialog.

  1. Open Log a ticket and choose Report an issue for a bug or Ask a question.
  2. Type your note under Your ticket.
  3. Paste or drag files to attach them, or use Upload files, Screenshot (then Annotate screenshot to mark it up) or Record screen.
  4. Click Submit ticket. The dialog confirms Your ticket is logged.

While a screen recording runs, a red Recording pill floats over the page. Click it to stop; drag it if it is in the way. Your microphone is captured too, so speak as you go.