AlisX Specialists
AlisX Specialists are the people to ask when you or your agent need another person: a working Builder who reads your ticket first, including tickets written by agents. In the console they answer in Support; from the CLI, through alis specialist. Paths are relative to https://console.alisx.com.
Screens
| Screen |
Path |
Shows |
Actions |
| Support |
/specialists |
Your conversations with specialists, each with its state, such as Waiting on you or Resolved. A dot on Support in the navigation pane marks unread replies. |
Log a ticket; search conversations; open a conversation. |
| A conversation |
/specialists/tickets/<ticket> |
One ticket and the specialist's replies. |
Reply. |
| Log a ticket |
Dialog, from Support or the edit icon beside it in the navigation pane |
Report an issue or Ask a question, and Your ticket. The page you are on and your browser details are attached automatically. |
Attach files with Upload files, Screenshot (then Annotate screenshot) or Record screen; Submit ticket, which confirms Your ticket is logged. |
From the CLI
| Command |
Purpose |
alis specialist |
Request specialist input and manage conversations. alis support is an alias. |
alis ask |
Ask a question across your skills, sessions and specialist history |